Frequently Asked Questions

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Chiropractic FAQ's

What is Chiropractic?

Chiropractic is a medical profession that focuses on treating people of any age who have a disorder of the musculoskeletal and/or nervous system. Using a variety of non-surgical, hands-on approaches, chiropractors perform adjustments (spinal manipulations) to the spine or other parts of the body. The goal is to correct alignment problems, alleviate pain (usually back pain, neck pain, and headaches), and to support the healing process. But your chiropractor will develop a treatment plan tailored to meet your needs.

What is an Adjustment?

A Chiropractic Adjustment is a hands-on approach used to manipulate joints in the body to decrease pain and restore or increase joint function. Spinal manipulation should not cause increased discomfort (although it’s typical to feel some mild soreness up to a couple of days after treatment).

Are Chiropractic Treatments Safe?

Chiropractic is widely recognized as one of the safest drug-free, non-invasive therapies available for the treatment of neuro-musculoskeletal complaints. Although chiropractic has an excellent safety record, no health treatment is completely free of potential adverse effects. The risks associated with chiropractic, however, are very small. Many patients feel immediate relief following chiropractic treatment, but some may experience mild soreness, stiffness or aching, just as they do after some forms of exercise. Current research shows that minor discomfort or soreness following spinal manipulation typically fades within 24 hours.

Why is There a Popping Sound When a Joint is Adjusted?

Adjustment (or manipulation) of a joint may result in the release of a gas bubble between the joints, which makes a popping sound. The same thing occurs when you “crack” your knuckles. The noise is caused by the change of pressure within the joint, which results in gas bubbles being released. There is usually minimal, if any, discomfort involved.

What is the Office's Cancellation Policy?

Complete Chiropractic Sports & Wellness requires 24 hours notice when canceling or rescheduling an appointment or the patient will be billed $50.00.

Is It Bad to "Crack" My Neck or Back?

Yes. The desire to “crack” or “pop” the neck or back is caused by tension from a jammed or fixed vertebrae, which causes another part of the spine to compensate by moving too much and “popping” or clicking a lot. You may experience temporary relief, but soon the urge will reappear because the tension hasn’t been properly corrected, and you could end up doing more damage than good. The jammed part/tension should be adjusted by a Chiropractor so that the rest of the spinal column will be in balance.

Are Chiropractic Treatments Safe for Children?

Yes, children can benefit from chiropractic care. Children are very physically active and experience many types of falls and blows from activities of daily living as well as from participating in sports. Injuries such as these may cause many symptoms including back and neck pain, stiffness, soreness or discomfort. Chiropractic care is always adapted to the individual patient. It is a highly skilled treatment, and in the case of children, very gentle.

At What Age Can Chiropractic Care Begin?

Newborns have received spinal adjustments especially after difficult traumatic births. There are case histories of infants close to death who were adjusted in hospitals with seemingly miraculous recoveries.

Are All Patients Adjusted the Same Way?

The doctor evaluates each patient’s unique spinal problem and develops an individual course of care. The resulting recommendations are based upon years of training and experience. Some patients, who complain of headaches, may actually have a lower back problem that is causing a compensation reaction at the base of the skull. Other patients may be experiencing numbness and tingling in their fingers, when the actual problem is in the neck. Every patient presents a uniquely different spinal pattern. Patients notice that their chiropractic care is delivered with confidence and precision. Each visit builds on the one before. And while visits may seem similar, each patient’s care is uniquely different from every other patient.

Cryotherapy FAQ's

How Does Cryotherapy Work?

Our chamber uses a gaseous form of nitrogen to lower skin surface temperature by 30-50 degrees during a two-three minute session. The exposed skin reacts to the extreme temperatures by sending messages to the brain that stimulate natural regulatory functions of the body. In addition, the skin’s exposure to these subzero temperatures trigger the release of anti-inflammatory molecules, endorphins, toxins, and increases oxygen circulation within the bloodstream.

What Are the Benefits of Cryotherapy?

There are numerous benefits to Cryotherapy treatments. For athletes and those in training (marathons, triathlons, etc…), Whole Body Cryotherapy are used to help relieve chronic pain, decrease inflammation, speed recovery time, increase athletic performance, and reduce delayed onset muscle soreness. Whole Body Cryotherapy treatments are beneficial for everyday health, wellness, and beauty benefits. Since the outer layer of skin is lowered, capillaries and blood vessels undergo vasoconstriction, immediately followed by vasodilation. This causes the body to release toxins and feel good endorphins. The skins exposure to extreme cold also causes the body to increase its metabolic rate, burning between 500 to 800 calories. Some additional benefits include: pain relief from chronic medical conditions, increased circulation throughout your body, treatment of mood disorders such as anxiety and depression. This cutting edge treatment assists with clearing of skin conditions such as psoriasis, eczema and acne, reduction in the appearance of cellulite, and tighter, more youthful looking skin.

How Does Whole Body Cryotherapy Compare to an Ice Bath?

Whole Body Cryotherapy treatments result in a very different response from the body compared to traditional ice baths. Two to three minutes in the Impact Cyro chamber, which is a cold, dry nitrogen vapor, is equivalent to 20-30 minutes in an ice bath without the uncomfortable feeling of submerging in ice cold water. The nitrogen vapor chills the top skin layers and cold receptors lowering the outer body’s temp 30-50 degrees. This causes the brain to restrict blood flow to your extremities, which is the bodies natural fight-or-flight response to extreme cold. The body reacts to the Whole Body Cryotherapy treatment by releasing anti-inflammatory proteins and endorphins resulting in super-charged blood. Fifteen minutes in an ice bath of cold water initially causes the body to move blood to the extremities and results in a lowering of the body’s core temperature. Ice baths do no supercharge the blood like Cryotherapy.

How Cold Does the Chamber Get?

The Impact Cyro chamber reaches temperatures as low as -180° F, lowering the clients skin surface temperature by 30-50 degrees.

Is Nitrogen Gas Dangerous?

No, nitrogen is a friendly, non-toxic gas. Nitrogen composes 78% of the air that we breathe. The other components are 16% Oxygen, 1% Hydrogen and 5% other gases. Nitrogen is as common and safe as Oxygen.

What Should I Wear?

Complete Cryo provides every client with a robe, socks, slippers and gloves that are used to protect your extremities during the treatment. Men are required to wear boxers or underwear. All clients must remove all jewelry and exterior metal/body piercings. Additionally, it is recommended that you pat yourself dry with a towel and do not apply oils, lotions, or cologne immediately prior to treatment.

Is Whole Body Cryotherapy Comfortable?

Yes. Cryotherapy involves dry, hyper-cooled air flowing over the skin surface, so the process never freezes skin tissues, muscles or organs. The result is only a “feeling” of being cold. The body is being tricked into believing that this extreme cold is life threatening. Cryotherapy is a dry cold with no moisture and tolerable even to those who consider themselves cold intolerant.  Towards the end of the treatment, you may get a “pins and needles” sensation like it is falling asleep which will dissipate after the treatment.

Who Should Use Cryotherapy?

Whole Body Cryotherapy is ideal for athletes seeking muscle recovery, people with chronic pain and inflammatory conditions, and those seeking weight loss and skin rejuvenation. Cryotherapy is used post-surgically to accelerate the healing process and reduce pain without the side effects of pain medications and anti-inflammatory drugs. Younger clients under the age of 18, can use Whole Body Cryotherapy with parent’s consent.

Who Shouldn't Do Whole Body Cryotherapy?

The following conditions are contraindications to Whole Body Cryotherapy: Pregnancy, severe Hypertension (BP> 180/100), acute or recent myocardial infarction, unstable angina pectoris, arrhythmia, symptomatic cardiovascular disease, cardiac pacemaker, peripheral arterial occlusive disease, venous thrombosis, acute or recent cerebrovascular accident, uncontrolled seizures, severe Raynaud’s Syndrome, fever, tumor disease, symptomatic lung disorders, bleeding disorders, severe anemia, infection, cold-allergy, acute kidney and urinary tract diseases. Children under 18 must have parental consent and have a parent present during treatment.

How Should I Feel After a Cryo Session?

Whole Body Cryotherapy stimulates the body to release endorphins, the hormones that make us feel alert and energetic. The energized effects from each session typically last six to eight hours post treatment. The more treatments you do in close succession, the longer the endorphin high lasts. Many clients also report improvements in their sleep quality after Cryotherapy. Muscle aches and stiff joints also feel a sense of relief.

Can I Catch a Cold Using Whole Body Cryotherapy?

No. The immediate cold impact of the cryotherapy will raise the internal body temperature for a short period of time. The stimulation of the immune system can help decrease the severity and frequency of future colds.

I Am Claustrophobic. Can I Use Whole Body Cryotherapy?

Yes. Your entire head remains exposed to the room and above the Impact Cyro chamber. The door cannot lock and the staff member is there through the entire process until the session has ended.

Do I Have To Take a Shower Before or After a Session?

Showering is not necessary before or after cryotherapy. The entire procedure is dry and does not make your skin wet. Many clients come by during their lunch break since the entire treatment is only 3 minutes long. We can accommodate your specific scheduling request.

How Many Treatments Are Needed To Achieve Optimal Results?

Depending upon the condition being treated, it should initially take five to ten treatments in close succession (every other day) for the first 2 weeks. After this initial loading period, maintenance treatments should be at least once per week.

What If I Am Often Cold or Get Cold Easily?

Since the cold from Whole Body Cryotherapy only penetrates the surface of the skin, you will experience a chill to the outer surface of your body. Your vital organs, muscles and tissues will all remain at their normal body temperature. Cryotherapy improves circulation throughout the body and stimulates production of brown fat, so your future ability to tolerate cold should improve.

Is Exercise Recommended After the Cryotherapy Session?

Yes, an advantage of cryotherapy over ice therapy is that tissues and muscle are not frozen. Ten minutes of light exercise post cryotherapy will induce more rapid vasodilation of the blood vessels and capillaries and extend the period of analgesia. It is also ideal post-workout to speed athletic recovery and ease sore muscles.

What Are the Risks of Whole Body Cryotherapy?

Cryotherapy is very well tolerated and has minimal risks. Systolic blood pressure during the procedure can increase by 10 points but will reverse after the procedure as peripheral circulation returns to normal. Allergic reactions to extreme cold (chilblain), claustrophobia, anxiety are rare. Activation of some viral conditions (cold sores, etc.) due to stimulation of the immune system can occur. Protective clothing (socks, gloves, undergarments) must be dry in order to avoid chilblain.

What is the Cryotherapy Cancellation Policy?

A 12 hour notice is required for any non-emergency cancelled cryotherapy appointments. Cryotherapy appointments must be cancelled or rescheduled 12 hours before the scheduled date and time. Any same-day, non-emergency cancellations or no-shows are subject to a cancellation fee of $10.00 (Individual Sessions and Wellness Memberships) or a deduction from your package (Restore Membership and Packages). 

Functional Medicine FAQ's

What is Functional Medicine?

Functional medicine is a science-based health care approach to assess, prevent and treat complex chronic disease. It is a new model of medicine that has evolved through the efforts of scientists and clinicians from the fields of clinical nutrition, molecular biology, biochemistry, physiology, conventional medicine, and a wide array of scientific disciplines. Functional medicine evaluates the body as a whole with special attention to the relationship of one body system to another and the nutrient imbalances and toxic overload that may adversely affect these relationships.

The vast majority of modern-day illness is not from acute illness that can be easily diagnosed and treated. Most illness is chronic and almost always preceded by a lengthy period of declining function in one or more of the body’s systems. Functional medicine is a new clinical model that replaces outdated and ineffective acute-care models of health care and attempts to return patients to wellness. Illness is addressed by identifying specific dysfunctions that have contributed to the disease state. Those dysfunctions are, for each of us, the result of lifelong interactions among our environment, our lifestyle and our genetic predispositions.

For more information, please visit the website for the Institute for Functional Medicine.

Can You Help Me With My Health Problem?

If you suffer from a chronic medical condition, if you are frequently ill, tired or in chronic pain or if you simply seek to optimize your health, Dr. Suzanne may be able to help. If you feel you are taking too many prescription drugs, want a more natural approach or wonder which supplements are right for you, Dr. Suzanne can help.

Mainstream medical practice does not focus on finding the root cause of illness. The usual medical tests do not look for food sensitivities, hidden infections, environmental toxins, mold exposures, nutritional deficiencies and metabolic imbalances. New genetic testing can uncover underlying genetic risks that can be modified through diet, lifestyle, supplements or medications.

Dr. Suzanne Fox is highly skilled in evaluating, assessing and treating chronic problems such as fibromyalgia, fatigue syndromes, autoimmune diseases, gastrointestinal illness, inflammatory disorders, mood disorders, memory problems, and other chronic, complex conditions. They also focus on the prevention and treatment of heart disease, diabetes, dementia, hormonal imbalances and digestive disorders. Please contact us if you would like to discuss whether or not we can help with your particular health condition.

Does Dr. Suzanne Provide Laboratory Testing?

Some testing can be done through conventional laboratories, and others are only available through specialty laboratories. During your medical consultation, Dr. Suzanne will determine which tests are needed and will review testing recommendations, instructions (for instance, fasting or non-fasting, etc.) and costs.

Your financial resources and how much testing you want to do are taken into account, and the plan for testing is reviewed with you. Testing is frequently done to assess nutritional status, including amino acids, fatty acids, oxidative stress, vitamin levels, mitochondrial function, food sensitivities, and heavy metals. Many other tests are available including genetic testing for a variety of conditions, hormone evaluations, bone health, gastrointestinal health, adrenal function and many others.

Some testing can be performed at home with test kits to collect urine, saliva or stool. Others may require a blood draw. In all cases, we will assist you in coordinating initial and follow-up testing.

Is Dr. Suzanne is Primary Care Provider?

Dr. Suzanne does not provide primary care services. She will work with you closely as a consultant in preventive, nutritional and functional medicine to help you address the roots of chronic health problems. She will confer with your primary care doctor and specialist physicians if required.

Does Dr. Suzanne Sell Nutritional Supplements?

Yes, Dr. Suzanne often recommends nutritional supplements to patients in conjunction with lifestyle and dietary modification. In some cases, nutritional supplements can be used in place of more toxic prescription medications. Dr. Suzanne relies on scientifically based studies to guide her therapeutic decisions regarding nutritional supplementation. She has researched high-quality nutritional products and carries only those products that undergo rigorous quality testing by nutritional research laboratories. These products are often of higher quality than those sold over the counter and are free of fillers, allergens and additives.

Does Dr. Suzanne Take Health Insurance?

Dr. Suzanne participates with Blue Cross Blue Shield, Cigna and MedCost for her Chiropractic patients only. For Dr. Suzanne’s Functional Medicine patients, she operates as a self-pay clinic. Currently, Functional Medicine visits are not a billable service for any insurance company. Services associated with our clinic including nutritional counseling, supplements and laboratory testing can be submitted under your health savings account (HSA), flex Spending Account (FSA) or Healthcare Reimbursement Account (HRA).

What is Dr. Suzanne's Cancellation Policy?

Dr. Suzanne requires a 24 hours notice when canceling or rescheduling an appointment or the patient will be billed 100% of the visit.

Why Does Dr. Suzanne Not Accept / Bill Insurance Other than BCBS, Cigna and MedCost for Chiropractic Services?

Dr. Suzanne strongly believes in the medical care that she provides, and she strives to deliver high quality care to as many people as possible. She understands the financial challenge that her not filing insurance may present for some patients. Reimbursement rules from health insurance companies can be confusing for both doctors and patients. Her rationale for not accepting insurance reimbursement is outlined below. If after reading this you still have questions please feel free to call and speak with our staff.

The current system of mainstream medical care does not meet the health care needs of many patients. There are many reasons for this, including the policies set forth by health insurance companies. When doctors agree to participate with insurance companies, including Medicare and Medicaid, they must sign a contract that allows the insurance company to determine which services they will and will not provide and how much they can charge for those services. A doctor must agree to these fees regardless of whether they are applicable or reasonable. In general, insurance companies reimburse for procedures, drugs and surgeries with little reimbursement allowed for physical examination, detailed medical history review and preventative medicine counseling. Most general medicine doctors and clinics cope with this flawed reimbursement scheme by keeping their office visits very brief so that they can see many patients in a given day. The average primary care provider sees between 20 and 30 patients a day and spends 1 to 2 hours a day completing additional paperwork to obtain reimbursement for services rendered. Unfortunately, many physicians still struggle to cover expenses, given the deeply discounted reimbursement allowed by insurance companies for primary care services. As a result, primary care providers must often merge with large practices or hospitals that offer high-tech surgical and diagnostic procedures with their higher reimbursement rates simply to stay afloat.

Many patients and doctors are frustrated with the extremely brief office visits that are the current norm for mainstream medicine. Dr. Suzanne has found that she cannot participate with insurance networks, including Medicare and Medicaid, and still provide expert, well-researched, time-intensive medical care for her patients.

Physical Therapy FAQ's

How Do I Know if I Need Physical Therapy?

Physical therapy is not only for those recovering from an injury or surgery, but is also beneficial for anyone who is experiencing pain or dysfunction. Because physical therapists are experts in movement and function and the musculoskeletal system, a good physical therapy program can help with injury prevention, loss of movement, muscle imbalances, screening for potential problems, and instituting preventative exercise programs.

Can I Go to Any Physical Therapy Clinic?

Yes!! Direct Access gives you the right to choose any physical therapy clinic, regardless of where your physician has referred you.

What Should I Wear to My Appointment?

We get you up and moving at each appointment, so be sure to wear athletic shoes and loose fitting workout clothing that exposes the area that we will be evaluating and treating. For example, if you are being seen for a lower body issue, it is best to wear shorts.

Do I Need to See a Physician Before Starting Physical Therapy?

No. North Carolina is a Direct Access state which means you are allowed to receive physical therapy services without a referral from a physician. Seeing a physical therapist first, is not only safe, but can also save you time and money. After we have assessed your problem, we may refer you to a physician and can quickly get you an appointment with one of the area’s leading doctors.

What Happens During My First Visit?

Please arrive at your appointment with your paperwork completed, and with your insurance card and photo ID. During your initial visit, your therapist will review your medical history and will perform a complete evaluation/assessment of your current problems/complaints. Once your therapist has completed the assessment, you will be provided with an individualized treatment plan and your treatment will begin the same day as your initial evaluation.

How Long is Each Appointment?

Your appointments will each last 60 minutes.

Do I Need to be an Athlete to go to Complete Chiropractic Sports & Wellness for Physical Therapy?

Absolutely not. While we are known in the community as the place to go to “get you back in the game”, our therapists are trained to treat a wide range of problems and are experienced in treating patients of all ages and activity levels.

Is the Clinic Wheelchair Accessible?

Yes. All of our locations are on street level with no steps and easy access.

Do You Accept My Insurance?

We are in network with most major insurance carriers including:

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • Medicare
  • United Health Care
  • And Many Others

We also have an affordable self-pay rate. Please call us for more detail regarding insurance and fees, and our staff will verify and explain your benefits before treatment.